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FAQ

Common Topics

Custom Design

CAN YOU DESIGN CUSTOM BATTERY SLEDS AND ENCLOSURES?

CAN YOU DESIGN CUSTOM PIECES FOR OTHER USES?

CAN YOU INCORPORATE MY LOGO INTO A SLED?

CAN I REQUEST CHANGES TO A CURRENT BRIMSTONE DESIGN?

CAN YOU ADD CUTOUTS TO AN EXISTING DESIGN?

WHO DESIGNS YOUR BATTERY SLEDS?

Installation

HOW DO I INSTALL THE SLED I PURCHASED?

WHILE BUILDING, WHEN SHOULD I INSTALL THE BATTERY SLED?

WHAT IF MY SLED DOESN'T FIT PERFECTLY?

Pricing & Payment

WHAT IS THE BULK DISCOUNT PROGRAM

DOES THE BULK DISCOUNT PROGRAM APPLY TO ALL PRODUCTS?

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

DO YOU OFFER WHOLESALE PURCHASING?

Products & Printing

DO YOUR BATTERY SLEDS COME WITH CONTACTS?

HOW STRONG ARE YOUR 3D PRINTED PARTS?

WHAT TYPE OF PLASTIC DO YOU USE? ABS OR PLA?

WHAT FILAMENT DO YOU USE?

YOUR TRANSLUCENT PRINTS AREN'T SEE-THROUGH. WHY?

WHAT'S THE DIFFERENCE BETWEEN THE VERSION 1 AND VERSION 2 SLEDS?

WILL MY BRIMSTONE GEAR SHIP WITH THE REST OF MY ORDER?

Shipping

CAN I PICK UP MY PRODUCTS IF I LIVE IN YOUR AREA?

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

HOW QUICKLY WILL MY ORDER BE PROCESSED?

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

WHERE ARE YOU LOCATED?

Technical & Print Issues

I ORDERED/RECEIVED THE WRONG SLED. WHAT DO I DO NOW?

WHAT IF MY SLED ARRIVES BROKEN OR BREAKS DURING INSTALLATION?

HOW CAN I BE CHOSEN FOR YOUR SPOTLIGHTED CUSTOMER ARTICLE IN THE BRIMSTONE NEWSLETTER, FACEBOOK AND INSTAGRAM?

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